At Oatlands Dental Lounge in Weybridge we place great emphasis on meeting and exceeding our patient’s expectations. We do our best to ensure that all patients are pleased with their experience of our service and are keen to improve out service by learning from any mistakes we make. If you have a concern regarding any aspect of your care, please let us know and we will do all we can to resolve your concerns to your satisfaction, promptly and professionally.
If you are concerned with your dental treatment or do not understand something the dentist has expressed to you, please discuss this with them or with any of our team. Our team of dentists try wherever possible to describe treatments in a way you can understand.
Amanda Mulé is our designated Complaints Manager. Please speak to or telephone her to discuss your concerns. If you need somewhere more private to discuss your concerns, rather than at the reception desk, please ask and we will be happy to oblige.
The Complaints Manager: Amanda Mulé
PRIVATE & CONFIDENTIAL
127a Oatlands Drive, 1st Floor Alfred House, Weybridge, Surrey, KT13 9LB
Written or e-mailed complaints will normally be acknowledged within three working days and a full response and explanation regarding most complaints shall be given within ten working days. Proper and comprehensive records are kept of any recorded complaint.
If you are not satisfied with the result of our procedure then a complaint may be made to the Independent Dental Complaints Service.Tel: 08456 120 540. E-mail: [email protected]. Or visit their website: www.dentalcomplaints.org.uk.
Furthermore, you have the right to check our team’s registration status, or to follow up your concerns further, on the General Dental Council website: www.gdc-uk.org.
A full copy of our complaints procedure will be made available upon request.